Terms of Use

These Terms of Use govern the relationship between Marcel Christophel, trading as farangDrive ("farangDrive", "we", "us"), and you when you use the farangDrive website and learning product.

1. The service

farangDrive provides English-language preparation material for the Thai driving theory test. farangDrive is not the official test, not a government service, and not a guarantee of passing. Use of farangDrive is preparation only; users are responsible for confirming current requirements with their local Department of Land Transport (DLT) office or an authorised training centre before any appointment.

2. Eligibility

You may use farangDrive if you can lawfully form a binding contract under the law of your country of residence. If you are below the age required to do so, please do not use farangDrive.

3. Account and access

Sign-in uses a magic link sent to the email address you provide. You are responsible for keeping the inbox secure. Magic-link tokens are single-use and expire after a short window.

farangDrive grants free access to a defined set of practice questions, one diagnostic, and one full mock test. Paid access removes mock-test limits and unlocks the full study-loop surface.

4. Pricing and payment

The unlock is sold as a one-time purchase. The price displayed at checkout is the price you pay. Payment is processed by Stripe; farangDrive does not see or store your card details.

Stripe calculates applicable VAT at checkout based on the address or payment information Stripe associates with your transaction. The displayed checkout price includes VAT when applicable.

5. Refund policy

farangDrive offers a conditional refund policy. The runtime rules below are authoritative; this section summarises them.

Submit requirements, enforced when you click Submit refund:

• Eligibility window: the purchase must be within the previous 30 days.
• One refund per user, ever. Once a refund has been issued, no future purchase qualifies.
• Required proof: a photo of the DLT theory result slip showing your name, the fail outcome, and a date inside the eligibility window. Accepted formats: JPEG or PNG. Maximum file size: 8 MB.

Review criteria, recorded on submit and used for manual review:

• Practice engagement: we record whether you have seen at least 80% of the published question pool at submission. The required count is computed against the current pool, so the bar scales as the catalogue grows.
• Mock attempt: we record whether at least one finalised full mock was scored 45/50 or higher. Diagnostic mocks do not count.

These engagement signals are frozen at submit time and shown to the admin reviewer. They are part of the manual-review judgement, not a hard submit gate; falling short of either threshold does not block submission.

Decision and approval:

• Review: refund decisions are reviewed manually within 7 calendar days of submission.
• Approval: approved refunds return the full purchase amount through the original Stripe payment.
• Privacy of proof: proof images are private and opened only by farangDrive admins through protected admin routes or short-lived access where technically required.

Submit a refund from the Refund page while signed in.

This refund offer is in addition to your statutory consumer rights.

6. Acceptable use

You agree not to:

• scrape, mirror, resell, or redistribute farangDrive content;
• present farangDrive material as official government or DLT content;
• use the service to harass, abuse, or interfere with other users;
• attempt to bypass rate limits, authentication, or payment controls;
• run automated traffic against the service without prior written permission.

We may suspend or terminate access where payment, abuse, automated traffic, or security signals create operational risk.

7. Content disclaimers

Question explanations, cheat-sheet summaries, and at-the-test guidance are written for exam preparation. They are not legal advice and not a substitute for official instructions from police, DLT staff, road signs, or traffic signals. Rules and office workflows can change without notice.

8. Intellectual property

The farangDrive brand, software, layout, copy, artwork, and learning content are owned by Marcel Christophel, trading as farangDrive, or licensed to farangDrive. The grant of paid access does not transfer any intellectual-property rights. References to public road-traffic rules and to the Thai DLT examination format are descriptive use only and do not imply affiliation.

9. Liability

To the extent permitted by applicable mandatory law, farangDrive's liability is limited as follows: we are liable without limitation only for intent and gross negligence, for personal injury caused by negligence, and where mandatory consumer-protection law requires. For ordinary negligence concerning material contractual obligations, our liability is limited to typical, foreseeable damages. We are not liable for indirect or consequential losses, lost profits, or for the outcome of any DLT examination.

10. Termination

You can stop using farangDrive at any time and delete your account from the Privacy page. We may suspend access where Section 6 is breached or where required to protect the service.

11. Right of withdrawal for EU consumers

EU consumers normally have a 14-day right of withdrawal for distance contracts. The farangDrive paid unlock is digital content that is not supplied on a physical medium. At checkout, we ask you to expressly request immediate access during the withdrawal period and to acknowledge that your right of withdrawal expires when access starts. Under German consumer law, the statutory right of withdrawal expires before the 14-day period only when the required conditions are met, including that acknowledgement, the legally required contract confirmation, and our start of performance by unlocking the paid content.

If we ever sell paid access without obtaining that express request and acknowledgement before access starts, the statutory withdrawal instruction below applies. farangDrive records the timestamp, IP-address hash, and user-agent hash of the consenting session for evidence.

The refund policy described in Section 5 is an additional voluntary commitment and does not replace any statutory rights that still apply.

Withdrawal instruction

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Marcel Christophel, trading as farangDrive, Am Wandrahm 27, 28195 Bremen, Germany, email marcel@christophel.io) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or email. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model withdrawal form

> To Marcel Christophel, trading as farangDrive, Am Wandrahm 27, 28195 Bremen, Germany, marcel@christophel.io: > > I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: farangDrive paid unlock. > > Ordered on (*): \_\_\_ > Name of consumer(s): \_\_\_ > Address of consumer(s): \_\_\_ > Signature of consumer(s) (only if this form is notified on paper): \_\_\_ > Date: \_\_\_ > > (*) Delete as appropriate.

12. Consumer dispute resolution

We are not willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board within the meaning of §§36, 37 VSBG.

13. Governing law and venue

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection law of your country of habitual residence remains unaffected.

The exclusive venue for disputes between merchants is Bremen, Germany. Consumer venue rules under EU law apply where they grant the consumer additional rights.

14. Changes to these Terms

We may update these Terms. The version and lastVerifiedAt fields above reflect the current revision; material changes will be flagged in-app where appropriate. Continued use after a change constitutes acceptance of the updated Terms.

15. Contact

For all enquiries: marcel@christophel.io.